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Chung Ngai Industrial Corporation Ltd

Terms & Disclaimer

These terms apply to every order placed with Chung Ngai, including boxes ordered from our On Sale series with your logo. They are written to be read, not hidden: please look through them before you order. Questions are welcome at admin@chung-ngai.com.

1 · Photographs and descriptions

Photographs, drawings and descriptions on this website, in our emails and in our quotations are for illustration and are not contractual. They show the general design, finish and proportions of a box; the piece you receive is made by hand and may differ in small details.

2 · Sizes and weights

All dimensions are external, in centimetres, and indicative. Our boxes are hand-finished, so the actual size may vary by a few millimetres from the figure shown. Weights are given for information only. If a dimension is critical to you — for example, a box must fit a drawer or a fixture — tell us before ordering and we will confirm the measurement on a physical sample.

3 · Colours

  • Colours are reproduced as accurately as photography and screens allow. Every screen shows colour differently; the shade on your monitor or phone is not a guarantee of the shade of the box.
  • Suede, velvet, linen and leatherette are dyed in batches. A slight shade difference between production batches is normal, and a repeat order may not match an earlier one exactly.
  • Small variations in shade, grain or texture that fall within normal manufacturing tolerance are not defects and do not entitle the buyer to a replacement, a discount or a return.
  • Where colour matching is important, ask for a physical sample from the current batch before confirming the full order.

4 · Logo printing

  • Logo printing on our On Sale series is single-colour silk screen on the lid. A one-time screen charge applies to each logo, one colour and one size; a second colour or a second size is a second screen.
  • Artwork must be supplied by you in vector form (AI, EPS, PDF or SVG) or as a high-resolution PNG or JPG. You confirm that you own or are licensed to use the artwork; we print what you send and are not responsible for its content, spelling or trademark rights.
  • We confirm print size, position and colour with you before production. Registration of the print on a hand-finished box may vary by a millimetre or two.
  • Printed, personalised and made-to-order items cannot be returned or exchanged except where they are defective.

5 · Minimum order, prices and delivery

  • Our On Sale series carry a minimum of 50 pieces per box style; sizes and colours may be mixed within an order.
  • Prices are shown per box in US dollars and exclude delivery, duties and taxes at destination, which are for the buyer's account. Delivery is quoted separately once we know the quantity and address.
  • Prices may be revised at any time before an order is confirmed, for example to reflect material or currency movements. The price confirmed in writing for your order is the price that applies.
  • Delivery times are given on confirmation as an estimate and are not guaranteed. Chung Ngai is not liable for delay caused by carriers, customs, suppliers or events outside our control.
  • Payment terms are stated in the order confirmation. Production begins after you approve the confirmation and payment has been received as agreed.

6 · Availability

On Sale series are offered subject to availability. Should a size or colour become unavailable after you order, we will tell you promptly and offer an alternative or a refund of any payment made for that item; no further liability arises.

7 · Inspection and complaints

  • Please inspect the goods on receipt. Any complaint about quantity, damage or a defect must reach us in writing within 14 days of delivery, with photographs. After that period the goods are deemed accepted.
  • Where a complaint is justified, we may at our choice repair, replace, or credit the affected pieces. Variations described in sections 1–4 are not defects.
  • We are not responsible for damage arising from handling, storage, transport after delivery, or use other than as jewellery packaging.

8 · Liability

Our liability for any order is limited to the value of that order. We are not liable for indirect or consequential loss, including loss of sales or profit. Nothing here limits liability that cannot be limited by law.

9 · General

These terms are governed by the laws of Hong Kong SAR. Chung Ngai Industrial Corporation Ltd, 15/F Room B, Man Hing Commercial Building, 83 Queen’s Road Central, Hong Kong. Manufacturer & supplier since 1971. Last updated 18 September 2026.